Contact information

CONTACT INFORMATION

Last updated: September 23, 2026

The Herbalists is committed to providing customers with clear and accessible support.

CUSTOMER SUPPORT

For questions about products, orders, shipping, cancellations, refunds, damaged or incorrect products, or other customer-service matters, contact us at:

Email:
support@theherbalists.shop

We aim to respond to customer inquiries as promptly as reasonably possible.

BUSINESS INFORMATION

Business / Store Name:
The Herbalists

GENERAL INQUIRIES

For general business inquiries:

hello@theherbalists.shop

ORDER SUPPORT

When contacting us about an existing order, please include your order number and the email address associated with the order.

For damaged, defective, incorrect, or missing orders, please also provide photographs or other relevant information when requested.

PRIVACY REQUESTS

For questions or requests concerning personal information or privacy rights, contact:

support@theherbalists.shop

Please use the subject line:
“Privacy Request”

We may need to verify your identity before completing certain privacy requests where permitted or required by applicable law.

POLICIES

Our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service contain additional information regarding purchases made through The Herbalists.

INTERNATIONAL CUSTOMERS

Customers outside the United States may contact us using the same customer-support information above.

Additional business registration, tax, VAT, or other legally required information will be displayed where applicable.